Privacy Policy

Last Updated: 22 May 2026

Welcome to Home Flavors (“Company”, “we”, “our”, or “us”). We value the trust placed in us by our customers and are committed to protecting and safeguarding your privacy.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit or make purchases through our website, mobile platform, social media pages, customer support channels, or any related services operated by Home Flavors.

By using our website, you agree to the practices described in this Privacy Policy.

1. ABOUT THE BUSINESS

Home Flavors is an online food and grocery business engaged in the sale of:

• Spices
• Powder spices
• Dry fruits
• Traditional sweets
• Cooking oils
• Ready premixes
• Chutneys
• Fresh batters
• Pickles
• Millet atta/flours
• Related grocery and food products

2. INFORMATION WE COLLECT

We may collect personal and non-personal information from customers during website usage, account registration, order placement, and customer support interactions.

2.1 Personal Information

The personal information collected may include:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping address
• PIN code/location details
• Order and transaction history
• Communication preferences

2.2 Payment Information

Payments are securely processed through authorised third-party payment gateways and banking partners.

We do not store:

• Full debit card details
• Credit card details
• CVV numbers
• Net banking credentials
• UPI PINs

Payment gateways may securely store transaction references in accordance with RBI and payment industry regulations.

2.3 Technical Information

We may automatically collect:

• IP address
• Device information
• Browser type
• Operating system
• Access time
• Website activity
• Cookies and analytics data

3. PURPOSE OF DATA COLLECTION

Your information may be used for the following purposes:

• Processing orders and payments
• Delivering purchased products
• Providing customer support
• Sending order confirmations and delivery updates
• Managing returns, refunds, or replacements
• Improving website performance and user experience
• Preventing fraudulent transactions
• Maintaining platform security
• Sending promotional emails/SMS/WhatsApp updates (only if opted in)
• Complying with legal obligations

4. COOKIES POLICY

Our website may use cookies and related technologies to:

• Store shopping cart information
• Remember login sessions
• Analyse customer behaviour
• Improve website functionality
• Personalise shopping experiences

Customers may disable cookies through browser settings; however, certain website functions may not operate properly.

5. SHARING OF INFORMATION

We do not sell, trade, or rent customer information to third parties.

Information may only be shared with trusted service providers including:

• Payment gateway partners
• Courier and logistics providers
• Technology and hosting providers
• SMS/email service providers
• Legal or regulatory authorities when required under law

All third-party partners are expected to maintain confidentiality and data security standards.

6. DATA STORAGE AND SECURITY

We implement appropriate technical and organisational security measures to protect customer information from:

• Unauthorised access
• Data misuse
• Alteration
• Disclosure
• Destruction

Security measures may include:

• SSL-secured website encryption
• Firewall protection
• Restricted administrative access
• Secure payment gateway integrations

Despite our best efforts, no online transmission or storage system can be guaranteed to be 100% secure.

7. CUSTOMER RIGHTS

Customers may request to:

• Access their personal data
• Correct inaccurate information
• Update account information
• Request account deletion
• Opt out of promotional communication

Requests may be submitted through our customer support contact details.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of such external websites.

Customers are advised to review the respective privacy policies of third-party platforms before sharing information.

9. CHILDREN’S PRIVACY

Our services are intended for individuals above 18 years of age. We do not knowingly collect information from minors.

10. POLICY CHANGES

Home Flavors reserves the right to update or modify this Privacy Policy at any time without prior notice.

Updated policies shall become effective immediately upon publication on the website.

11. CONTACT DETAILS

For questions related to this Privacy Policy or data protection concerns, customers may contact:

Home Flavors
Email: homeflavors@yahoo.com
Phone: +91 9922008360
Address: Located in Chhatrapati Sambhaji Nagar, Maharashtra