RETURN, REFUND & CANCELLATION POLICY

 Last Updated: 22 May 2026

At Home Flavors, customer satisfaction and food safety are our priorities.

Due to the perishable and consumable nature of food products, returns and refunds are handled carefully in accordance with hygiene and quality standards.

1. RETURN ELIGIBILITY

Customers may request a return, replacement, or refund only under the following conditions:

• Wrong item delivered
• Product damaged during transit
• Package received in tampered condition
• Expired product delivered
• Missing items in order

Complaints must be raised within 24 hours of delivery with:

• Order number
• Product photographs
• Unboxing video/photos (if applicable)

2. NON-RETURNABLE PRODUCTS

For hygiene and food safety reasons, the following products are generally non-returnable unless damaged or incorrect:

• Opened food items – 

• Spices and masalas
• Powder spices
• Whole Spices
• Dry fruits
• Oils
• Pickles
• Chutneys
• Fresh batters
• Sweets
• Premixes
• Mukhwas
• Millet atta/flours

3. REFUND PROCESS

After verification and approval:

• Refunds may be processed to the original payment source
• Store credit or replacements may be offered
• Refund timelines generally range from 5–10 business days

Processing time may vary depending on banks and payment gateways.

4. ORDER CANCELLATION

Orders may only be cancelled before dispatch.

Once shipped, cancellation requests may not be accepted.

For prepaid cancelled orders, refunds shall be processed after confirmation.

5. FAILED OR DUPLICATE PAYMENTS

In case of:

• Failed transactions
• Duplicate payments
• Payment deducted but order not confirmed

customers should contact support with payment proof.

Eligible refunds shall be initiated after payment verification.

6. REFUSAL OF RETURN REQUESTS

Return/refund requests may be rejected if:

• Complaint is raised after the allowed time
• Product has been consumed or used
• Product damage is caused after delivery
• Insufficient proof is provided

CONTACT DETAILS

For questions related to this Privacy Policy or data protection concerns, customers may contact:

Home Flavors
Email: homeflavors@yahoo.com
Phone: +91 9922008360
Address: Located in Chhatrapati Sambhaji Nagar, Maharashtra